Return and refund policy
Return and refund policy- RebelSupply
At RebelSupply, we believe returns should be as straightforward as buying from us.
30-Day Returns
You have 30 days from the date your order is delivered to request a return.
To qualify, your item must be:
- Unused and in its original condition
- With original tags and packaging
- Accompanied by proof of purchase
To start a return, email us at rebelsupply@hotmail.com.
Return Address:
Please don't send items back without contacting us first, as we won't be able to process unauthorized returns.
Damaged or Incorrect Orders
Received the wrong item or something arrived damaged?
Email us as soon as possible with your order number and photos of the issue. We'll work quickly to make it right.
Items That Can't Be Returned
Some products aren't eligible for returns, including:
- Personalized or custom-made items
- Personal care products
- Perishable goods
- Hazardous materials
- Sale items
- Gift cards
If you're unsure about a product, just ask before purchasing.
Exchanges
Need a different item?
The quickest option is to return your original item (once approved) and place a new order.
EU Customers
If your order is shipped to the European Union, you have the right to cancel or return it within 14 days of delivery without giving a reason.
Items must be unused, in their original packaging, with tags attached and proof of purchase.
Refunds
Once we receive and inspect your return, we'll let you know whether it's approved.
If approved, your refund will be issued to your original payment method within 10 business days. Your bank or card provider may take additional time to complete the transaction.
If it's been more than 15 business days since your refund was approved, contact us at rebelsupply@hotmail.com.